SLA · Service
Managed IT & service agreements
A fixed monthly agreement covering helpdesk, patching, backups and the routine maintenance that keeps everything running smoothly. You stop paying by the hour and start knowing what next month costs.
With a managed agreement, we're on the same side. A flat monthly fee means it's in both our interests for your systems to run smoothly, so we put our effort into preventing problems, not just fixing them.
What the agreement actually covers
Every agreement is scoped to your environment rather than sold from a tier chart. We audit what you have, agree what's in and out, and set response times by how much each issue affects your business — so an outage that stops everyone is handled first, and everyday issues still get sorted properly.
Next step
Twenty minutes, no pitch deck.
Tell us what’s currently annoying you, or send the brief for the job you’re scoping. We’ll tell you whether we’re the right fit — and if we’re not, we’ll say so and point you somewhere better.